Question 1

What kind of dog photo works best?

Accepted Answer

A clear, well-lit photo where your dog's face is visible works best. Phone photos are fine! We recommend at least 512x512 pixels. Good lighting helps the AI capture your dog's unique features accurately.

Question 2

Can I use photos of multiple dogs?

Accepted Answer

Currently, we process one dog per portrait for best results. If you have multiple dogs, you can order separate portraits for each. We also offer Family Portrait styles where you and your dog appear together!

Question 3

What if the result doesn't look like my dog?

Accepted Answer

No refunds, but we've got you covered. We'll regenerate your portrait for free if you're not happy with the result. The AI works best with clear, well-lit photos. Try uploading a different photo angle for even better results.

Question 4

What resolution will I receive?

Accepted Answer

Digital portraits are delivered in ultra-high 4K resolution. Perfect for large prints, wall art, posters, or sharing on social media.

Question 5

How long does it take to get my dog portrait?

Accepted Answer

Digital portraits are delivered within 60 seconds of payment. Canvas and framed prints ship within 3-5 business days and arrive in 5-7 business days via FedEx Ground.

Question 6

How do I download my portraits?

Accepted Answer

After purchase, you'll see a download page immediately and also receive an email with a download link. You can also access all your portraits anytime from your account page. Physical orders include a free digital download too.

Question 7

Do you offer canvas prints or framed art?

Accepted Answer

Yes! We offer gallery-wrapped canvas prints (starting at $69) and professionally framed fine art prints (starting at $89) in three sizes: 8×10", 12×16", and 18×24". Free shipping on all physical orders within the US. You can also add your dog's name to the print for free.

Question 8

Will my canvas cut off any part of the portrait?

Accepted Answer

No! Our canvas prints use a mirrored edge finish, which means the full portrait is visible from the front. The edges of the image are reflected onto the 1.5" frame sides, so nothing gets cropped — your dog's ears, tail, and every detail stay fully visible.

Question 9

Where do you ship physical prints?

Accepted Answer

Physical prints currently ship to the United States only via FedEx Ground. Delivery takes 5-7 business days after production (3-5 days). Digital portraits are available worldwide with instant delivery.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, and Google Pay through our secure Stripe integration.

Question 11

Is there a free preview?

Accepted Answer

Yes! Before you pay, we generate a watermarked preview so you can see exactly how the style will look on your dog. Previews are 100% free with no obligation.

Question 12

What is your refund policy?

Accepted Answer

All digital sales are final since each portrait is custom AI-generated. For physical products, if your print arrives damaged or defective, contact us within 7 days for a free replacement. We will also regenerate your dog's portrait for free if you're not satisfied with the result.

Question 13

What's included in the Bundle?

Accepted Answer

The Digital Bundle gives you 5 dog portraits for $49 (save 66% vs buying individually). For physical orders, you can add a 5 Digital Downloads pack for just $10 and choose your favorite styles.

Question 14

Can I give a dog portrait as a gift?

Accepted Answer

Yes! Dog portraits make amazing gifts for dog parents. Order a canvas or framed print shipped directly to them, or share the digital download link. You can even personalize it with your dog's name on the print.

Question 15

Can I use my portrait commercially?

Accepted Answer

You own full commercial rights to your portrait. Use it on products, social media, in marketing, or anywhere else. We don't retain any rights to your generated artwork.

Question 16

What dog breeds work best?

Accepted Answer

All dog breeds work great! Our AI has been trained on a wide variety of dogs and handles everything from common breeds to rare ones. The key is a clear, well-lit photo. The breed doesn't matter.

Frequently Asked Questions

Photo & Quality

Delivery & Timing

Payment & Refunds

Gifts & Commercial Use

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